Frequently asked questions
Everything you need to know before your adventure with Kiona or Meeko. Can't find your answer? Just get in touch.
What do I need to hire a campervan?
You'll need a full UK (or equivalent) driving licence, be aged between 25 and 79, have held your licence for at least 2 years, and have no more than 6 penalty points. We'll also ask for your licence, a DVLA check code (UK licences), and two proofs of address before collection.
Drivers aged 23 to 24 may still be eligible to hire. We'll simply need to obtain pre-authorisation from our insurers before confirming your booking. Get in touch before booking and we'll do everything we can to help.
I've never used a campervan before. Is that a problem?
Not at all. Most of our customers are first-time campervan travellers. Before you leave we'll give you a full walkthrough of the vehicle, show you how everything works and answer any questions, so you can head off with confidence.
What's included in the hire price?
Every hire includes:
- Comprehensive insurance for one named driver
- UK breakdown cover
- Unlimited mileage
- Fully equipped kitchen
- Cooking utensils, crockery and cutlery
- Freshly prepared campervan
- Full vehicle handover before you leave
Just bring your clothes, food and bedding, and you're ready to go.
Can I take the campervan to Europe?
Yes! Our campervans are ready for European adventures. Simply add European Travel when booking (£50), and we'll provide the required documentation and European travel kit to ensure you're fully prepared before you set off.
Are your campervans pet friendly?
Yes! Your four-legged adventure buddy is welcome too. Simply add the Pet-Friendly option when booking (£50), and we'll allocate one of our dedicated pet-friendly campervans. We welcome up to two well-behaved, medium-sized dogs.
Can I take the campervan to festivals?
Absolutely. Our campervans are perfect for festivals across the UK and Europe. Just remember to return the vehicle clean and looked after ready for its next adventure.
Is there a minimum hire period?
Our standard minimum hire is 3 nights, although this may increase or decrease throughout the seasons and things such as school holidays and bank holidays. You'll always see the minimum stay when booking online.
What time is collection and return?
Standard collection is from 3:00pm, with return by 11:00am. If you'd like to start your adventure a little earlier, you can add Early Collection at checkout (12:00pm) for just £50. Every collection includes a full vehicle handover, so please allow 30–60 minutes for us to show you around the campervan and answer any questions before you set off.
What happens if I break down?
Every hire includes 24-hour roadside assistance with the relevant contact details in each of our vans. If something unexpected happens, give us a call and we'll do everything we can to get you back on the road or arrange the next best solution.
Do I need to pay a security deposit?
Yes. Before collection we'll place a refundable security deposit pre-authorisation on your card. As long as the campervan is returned in the same condition, the hold is released after your hire.
What is your cancellation policy?
Your booking deposit secures your dates and is non-refundable. If you need to cancel, please let us know as soon as possible. Full details can be found in our Terms & Conditions.
Where do I collect the campervan?
All campervans are collected from our Liverpool headquarters. We'll send full collection details before your trip, and secure parking for your own vehicle may be available on request.